Frequently Asked Questions

Do you provide discreet shipping?

Yes, we ship all orders in either opaque white colored poly mailers or cardboard shipping boxes.

Where are you located?

We ship from our location in New Jersey.

Can I come in person to pickup my order?

Unfortunately no. We are not open to the public and are exclusively an online order company.

Can I get a tracking number for my order?

If you entered the correct contact phone number and email address when your order was placed, there was a SMS text and an email sent with your order confirmation. After we shipped your order, the tracking information was sent automatically also. In addition, make sure you download the Shop App to your phone for real time tracking information.

My order came with items missing, what gives?

All orders ship from our New Jersey location. If an item is missing from your order, please contact us at info@thebaggiestore.com or 646-238-4005 with your order number and we will make it right.

How long does it take my order to get shipped and get to me?

All products that are in stock usually ship within 24 hours of order completion but can take up to 1-2 business days to ship. Back ordered products can take 3-5 business days to ship. We prefer to use USPS, however, UPS and DHL are also shipping options at the checkout. Once your order is shipped, USPS First Class usually take 3-5 days and USPS Priority usually take 2-3 days.

What if something I ordered ends up being out of stock?

We will contact you via phone, text or email to offer you a replacement item of equal or greater value, or you can choose store credit for a future order. WE DO NOT ISSUE REFUNDS.